About a week ago, I posted this Instastory on my new $200 Samsung washer and I promised I would blog about it. Right after that I got De Quervain's tendinosis (Tendonitis in my thumb) and I couldn’t type. That’s another story for another time.
So here’s how I paid $200 for a brand new washer, I’m going try to keep it as short as possible because this post would be entirely too long. Some of my readers that know me personally know that I bought my house about four years ago..to my new readers WELCOME and I bought my house four years ago which is where this story kind of starts. Before actually moving in my house, I purchased a brand new Samsung Washer and Dryer from Best Buy/Pacific Sales and because I am a responsible and paranoid consumer I also purchased the five year warranty.
Fast forward to May 2016 and my washer would start to get horribly off balance during the spin cycle. We would stop it, rebalance the clothes, and start it back. Not to mention that the Aqua Jet function would shoot water all over my wash room floor. Finally, I had enough and called to file a warranty claim. I told them exactly what was happening, spin cycle is messing up and Aqua Jet is making the washer leak. The warranty company (Warrantech) sends a repairman from Big Kountry Appliances. This repair guy says that it’s the motherboard (computer part) orders several parts and does something to my washer. It works fine for about two or three weeks and stops. Long story short, I had to call Warrantech about three times and by the third call in July (It’s been about two months and my washer wasn’t working correctly), I wanted a replacement. Around this time I had also decided that senior management at Best Buy needed to know how a loyal customer was being treated (Not my first time e-mailing senior management or the CEO of a company, I’ve done it with Sprint and FedEx). Now you must be thinking that by the third phone call, I had literally cussed someone out. My immediate family know that I can cuss like a sailor, but I did not. I remained calm just in case someone wanted to review the phone calls. After all, I didn’t want to seem like a crazy lady. I was going to kill these people with kindness (you know the whole catch more flies with honey thing). After, calling on both July 11th and July 12th , I started to work on my e-mail immediately and I sent it to Shari Ballard, Senior Executive Vice President and President, U.S. Retail, and Trish Walker, President, Services at Best Buy on July 13th.
The very next day, I had another issue with Warrantech and was preparing another e-mail ; this time to the CEO of Best Buy. Well before I could do that, I got a call from someone at Best Buy’s corporate office, Derek, and told him about my frustrations and he told me that the replacement process would be initiated and promised me $100 check as I told him that I would need to go to the Laundromat. Now as you can see above, my original washer and dryer are both gray and I had a strange feeling that Warrantech was going to offer me a white washer and I was not having any parts of that. So I patiently waited for Warrentech’s offer and just like I thought, they offered me a white washer or $569. Umm no ma’am, I paid $699 for my washer and I wanted my full $699 back or a gray washer. So I sent Derek another e-mail stating my issue, especially since I felt like the Big Kountry repairman started the downward spiral by replacing the motherboard.
I was told that if I accepted the offer from Warrantech, Best Buy would send me another check for $130 to make up the difference. So at this point I have $799.99 coming in the mail. Now I’m not sure if this is a coincidence or not, but about a year ago I saw a washer sitting in the front of Lowe’s and I instantly told my husband, that I saw this new washer that I really wanted. I raved about all of the settings, how it had the soaking basin, and how big it was on the inside, but I didn’t need a washer, because the one I had was only three years old and working like a charm.
Well wouldn’t you know it, Lowe’s was having an appliance sale and that exact same washer was, you guessed it $799. It’s regular $1,199 and the sale was going to end the very next day. I got off work, picked up my husband and we ran to Lowe’s!!! So with the $799 I had coming from Best Buy, that covered the full price of the washer and all I had to pay for was the 5 year warranty, new hoses, and taxes which came out to about $215!!! Bam!! This just goes to show that sometimes being patient really pays off. Now let’s just hope I won’t have to repeat this cycle again in 2020.
I’ll try to post a review of the new washer sometime this week!!